We pride ourselves on the service we provide
The customer service we offer is all about building flourishing connections based on trust. We assign you a specific contact person, who is at hand to answer your questions and offer you advice on anything related to blind riveting technology. Our sales representatives are always in contact and ready to respond to your enquiries as soon as possible. Thanks to our close-knit network
of authorised dealers, partners and buying associations and our collaboration with trade partners all around the world, we can guarantee our customers global availability of all GESIPA® products and quality service.
A comprehensive range of services* from under one roof
GESIPA® Service is extremely varied and tailored to suit the specific requirements of our customers. Whether you need maintenance or repair services for our tools or are looking for training sessions at our Demonstration & Training Center, we can cater to your every need.
*These services vary depending on the country and are based on the service programmes available at the Walldorf/Germany site.
01 Service agreements
Regular servicing and maintenance are required to ensure that processes and production run smoothly. Servicing and maintenance are the foundation for guaranteeing high availability of your production facilities where downtimes are minimised, thus keeping costs down. These procedures also increase operational safety, thereby protecting your staff.
02 Technical talks
Whether in our Demonstration Center, on your premises or at conferences: when it comes to selecting the venue and time we are really flexible. Talks aimed at specific target groups are of course no problem.
We hold training courses for our customers' staff at our training centres or, if required, on site. The innovative training programme includes training courses on equipment and GAV systems as well as foundation and advanced courses.
Following the installation of a machine, comprehensive customer service is provided by our resourceful service team. The service team carries out both the commissioning as well as the maintenance of the machines.
05 Replacement equipment hire
To ensure your production process keeps running smoothly, we stock a range of equipment for hire. You can make use of this equipment in maintenance and repair phases or when your own equipment pool is unable to deal with peaks in orders. We are here to help!
06 Calibration at GESIPA
Process-monitored riveting tools are calibrated based on applicable test standards as part of the GESIPA calibration service. The calibration standard used is verified by routine test equipment monitoring. We can also carry out the calibration procedure directly on your premises.
07 Firmware update
Firmware updates are available on request to keep the firmware of your processing systems up-to-date, making sure they operate reliably, safely and efficiently at all times.
08 Repair service
GESIPA® processing tools are manufactured to the highest quality standards. However, should repairs ever become necessary, our technicians will provide fast and reliable assistance.
The benefits of the GESIPA® repair service:
- Repair by qualified technical personnel
- Use of genuine spare parts
- Safety check after every repair
- Retain the warranty and tool availability
09 Initial sample inspection (PPAP, VDA 2)
Initial sample inspection verifies that, prior to the start of series production, the customer requirements agreed upon in the specification as well as other requirements (e.g. legislation, standards) in terms of the product and process are met. The same also applies to the annual re-qualification.
10 Worldwide service
Over 700 members of staff at six production sites worldwide – three of which are in Germany – work with commitment and passion every day to produce high-quality and innovative products. Foreign sales are handled by 12 subsidiary companies and more than 40 international representatives.